Shipping & Returns
Domestic Shipping (Switzerland and Liechtenstein)
Where do you ship from?
All products are kept in our warehouse in Lugano, Switzerland and we ship directly from there.
Which shipping options you offer?
All orders are shipped by Swiss Post and the following shipping options are available:
Economy shipping – around 2-3 business days
NOCINO is not responsible for lost or stolen packages, unless such an event happens during transit. We therefore recommend choosing the signature option to make sure the package is delivered to you directly.
Do you offer free shipping?
Yes, we do offer free economy shipping for all orders above 99 CHF.
You are also welcome to join our rewards program to swap your points for a free economy shipping among other things.
I passed my order today. When will it arrive?
Thank you for your order! We do our best to process it as soon as possible, within 24-48 hours on business days. Please note that the order processing time may take longer during special events like Black Friday.
Once your order is shipped, it is usually delivered by Swiss Post within 2-3 business days with standard economy shipping, and 1-2 business days with priority shipping. Please note this is an estimate and not a guarantee – Swiss Post does not operate during public holidays and can have delays on their side for other reasons, for which NOCINO is not responsible.
How can I track my parcel?
The tracking number of your parcel is sent in your shipping confirmation email, following the order confirmation. Please check your junk email box in case you didn’t see the order confirmation – both emails must be there. Once you have the tracking number you can check the status of your parcel here.
The tracking shows my parcel is delivered, but it’s not in my letter box. What happened?
We are sorry you’re reading this section. First, we recommend checking with your neighbors if they have received your parcel by accident – this solves 99% of such cases. In case your neighbors did not receive it either, the parcel is unfortunately most likely stolen.
If you consider the parcel to be stolen, you can make a claim at your local police office and then send the claim to your Household Insurance.
NIASHA is not responsible for lost or stolen packages, unless such an event happens during transit. We therefore recommend choosing the shipping with signature option to make sure the package is delivered to you directly.
International Shipping
This website operates only within Switzerland and Liechtenstein.
International shipments are not currently planned
Cancellations, Returns and Damages
Can I return a product?
We accept unopened and unused products should you want to return an item to us*. Please note that only the price of the item will be reimbursed in this case – the original shipping charges as well as the return shipping charged will not be refunded. The refund will be processed after we receive the item and check it is intact.
Can I cancel or exchange a product?
Unfortunately, we do not offer exchanges on any of the products once they are shipped out.
However, if you have just placed an order and realized you took the wrong item or would like to cancel an item, please contact us right away at request(at)nocino.shop, so we can help you adjusting the order if it’s still in the warehouse.
I received a damaged or wrong item, what do I do?
Oh no! We’re so sorry about this situation! Please send us an e-mail with the picture of the wrong or damaged item by e-mail at request(at)nocino.shop. We will help you from there!